Terms & Condition
Terms & Conditions
Welcome to Taxi Melbourne Network. By booking or using our taxi services, you agree to the following terms and conditions. Please read them carefully before using our website or booking a ride.
Booking
Taxi Melbourne Network offers simple and secure booking services across Melbourne. Customers are responsible for providing accurate pickup locations, destinations, contact details, and travel information.
Booking Guidelines
- Provide correct pickup and drop-off details.
- Keep your contact number available.
- Inform us about special travel needs.
- Book early during busy periods.
Fares
Our fares are calculated fairly based on your trip, distance, time, and applicable charges. Any additional fees will be communicated when required.
Fare Information
- Transparent pricing with no hidden fees.
- Additional charges may apply for tolls.
- Airport or special event fees may apply.
- Payment is required after every completed trip.
Cancellations
We understand that plans can change. Customers may cancel bookings before the driver arrives. Late cancellations may result in a cancellation fee depending on the booking circumstances.
Cancellation Policy
- Cancel as early as possible.
- Late cancellations may incur charges.
- No-show bookings may be charged.
- Contact us immediately for booking changes.
Passenger Rules
For everyone’s safety and comfort, passengers are expected to behave respectfully while travelling with Taxi Melbourne Network.
Passenger Responsibilities
- Follow driver instructions.
- Wear seat belts during the journey.
- Respect drivers and other passengers.
- Do not damage the vehicle.
- Keep the vehicle clean.
Safety
Passenger safety is our highest priority. Our drivers work to provide safe, reliable, and professional transportation throughout Melbourne.
Safety Standards
- Professional and licensed drivers.
- Well-maintained vehicles.
- Safe driving practices.
- Regular vehicle inspections.
Liability
Taxi Melbourne Network works to provide dependable transportation. However, we are not responsible for delays caused by traffic, weather, road closures, accidents, or other events beyond our control.
Important Information
- Travel times may vary.
- Service availability depends on demand.
- Personal belongings remain passenger responsibility.
- Report lost items as soon as possible.
Privacy
Your personal information is collected only to manage bookings, provide customer support, and improve our services. We handle customer information responsibly and do not share personal details except where required by law.
Changes
Taxi Melbourne Network may update these Terms & Conditions at any time. Continued use of our website or services confirms your acceptance of the latest version.
Contact
If you have any questions regarding these Terms & Conditions, please contact Taxi Melbourne Network. Our team is available to assist with bookings, service enquiries, and general support.